This store looks very clean. But their record is ill kept. Once their internal management changes, they denies the promise the store made to the customer. My recent experience was that they rejected my request for my watch battery changes, even I paid lifetime service in 2014 and has used the service in the last three years. I will never buy anything from the store. Jewelry is supposed to last a long time. But this store is not fit to deliver this kind of service.
When first walked in the door we were greeted by a salesman. We told him what we were looking for he turned to my boyfriend and asked how old was he. Like tf.
I must say the staff at this location is Awesome but the service for which I received for my wedding ring has absolutely been horrible. I dropped my ring off in mid October so that one of my diamonds could be replaced due a crack. They informed me that it would take about 6 weeks for a return since it had to be shipped to their headquarters. I called at the end of November and still my ring wasn't back. They called the corporate office to check on the ETA and was informed that the ring was sent to the diamond room a month after I dropped it off and that it wouldn't be back until Jan 2017, UNEXCEPTABLE!!!!! I have called twice with no return call. Not satisfied..
If I could give this store no stars, I would. Keep in mind, I'm not one to write a review. It has been a while since I've been to Jared, but I wanted to get something special for my mom and my grandmother (who recently lost her husband, my grandfather) for Christmas. The date was 12/20/16 and I was there around 5:30 or so. I walked in, didn't see the sign book anywhere so I thought, maybe they don't do that anymore. I proceeded to look at the Pandora charms. I was talking quietly to my friend about what Pandora charm got my attention before I was rudely interrupted by some woman overseeing everyone. She told me in the rudest way to sign in, then made an unwelcomed comment "You cant just stand around". So I signed in, looked around but the whole time, I got looked at in a hateful manner, stared down intensely. I was not comfortable. It was not pleasant. I have gotten better customer service at McDonalds. I'm telling you, I was furious. My family is their most loyal customer who buys from them every holiday, birthday, anniversary, etc. I was planning to spend a few hundred dollars but I changed my mind real quick & I walked out. I would not have waited an hour for that, or even 2 minutes for that. I took my business to Kay in Stonecrest instead.
P.s. I told my dad what had happened and I described the woman and he made the remark that she has always been rude. Safe to say you have lost a customer, and my parents may not return due to a decline in wonderful customer service.
Different type of rings and they also repair rings and watches.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Lithonia, Georgia. Jared The Galleria Of Jewelry is located at 3001 Turner Hill Rd, Lithonia, GA 30038, USA.
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